Last updated: 3 September 2026
These terms govern the services offered by M/s Kiran Digital, a proprietorship firm of Saurabh Kumar, having its principal place of business at Dudhi Mati, Koderma, District Koderma, Jharkhand – 825409 (“Kiran Digital”, “we”, “us”), through the website kirandigital.in and at our office. By subscribing to a service, placing an order, or making a payment to us, you accept these terms.
1. Services we provide
- Broadband internet (fiber-to-the-home and Air-Fiber wireless), delivered over the licensed network of Xpress Fiber Pvt. Ltd., for which Kiran Digital is an authorised franchise partner in Koderma.
- DTH services — new connections, installation, recharges, pack changes and after-installation service, under our distributor appointment for the Koderma territory.
Services are available only within our service area and only where a technical feasibility survey succeeds.
2. Eligibility and KYC
- You must be at least 18 years old and legally able to enter into a contract.
- You must provide valid identity and address proof before activation, as required under the applicable licence conditions and regulations. Service can be refused or suspended if documents are not provided, or are found to be false.
- The connection is issued in the name of the subscriber whose documents are recorded. It must not be transferred, resold, sub-let or shared commercially without our written consent.
3. Tariffs, billing and taxes
- Broadband plans are prepaid and billed in advance for the cycle you select. The service is active for the paid period only.
- All prices shown on this website are exclusive of GST, which is charged additionally at the applicable rate. A GST invoice is issued under GSTIN 20DNJPK7590G1ZV.
- Installation, activation, wiring, relocation and equipment charges, where applicable, are quoted to you before work begins.
- Tariffs may be revised with prior intimation. DTH channel and pack prices are set by the broadcaster and the DTH operator under the prevailing TRAI tariff order and may change without reference to us.
- If payment is not received by the due date, the connection may be suspended after a short grace period and reactivated once payment clears. Repeated non-payment may lead to termination and recovery of dues.
4. Equipment
- Equipment supplied on a rental or deposit basis (ONT, router, outdoor unit, set-top box, cabling) remains our property unless it has been sold to you outright, and must be returned in working condition on termination.
- Loss, theft or damage to such equipment caused by you, other than normal wear and tear, is recoverable at replacement cost.
- Equipment sold outright carries only the manufacturer's warranty. Please retain your invoice.
- Do not open, modify or relocate the installed equipment yourself. Tampering voids warranty and may interrupt service.
5. Service quality and availability
- Speeds shown are the maximum achievable on the plan. Actual speed depends on your device, Wi-Fi conditions, wiring, the websites you use and network conditions, and is measured at the point of delivery.
- Fiber plans carry an unlimited monthly usage allowance with a fair usage policy of 3300 GB; beyond that, speed is reduced for the remainder of the cycle and no extra amount is charged.
- We aim for high uptime but cannot guarantee uninterrupted service. Planned maintenance is notified where practical. Air-Fiber links can be affected by weather and by any obstruction of line of sight.
- Service can be interrupted by cable cuts, power failure, force majeure events, or by directions of a competent authority, and such interruption is not a breach of these terms.
6. Acceptable use
You agree not to use the connection to:
- break any law of India, or infringe anyone's intellectual property;
- send spam, run phishing or fraud, distribute malware, or attempt unauthorised access to any system;
- host or transmit obscene, defamatory, or unlawful material, including anything prohibited under the Information Technology Act, 2000 and the rules made under it;
- resell the bandwidth, operate a public hotspot or cyber cafe on a residential plan, or share the connection outside your premises;
- interfere with our network or with other subscribers' use of it.
Violation may lead to immediate suspension or termination without refund, and to reporting to the authorities where the law requires it.
7. Complaints
- Register complaints on +91 82716 72969 or at info@kirandigital.in and note the complaint number given to you.
- We attend to complaints within 8 working hours and aim to resolve them within 7 working days.
- If a complaint remains unresolved, write to the proprietor at admin@kirandigital.in quoting the complaint number.
8. Suspension and termination
- You may terminate by giving us written notice; charges for the notice period and any dues remain payable.
- We may suspend or terminate for non-payment, breach of these terms, misuse of the service, or on the direction of a licensor or competent authority.
- On termination you must clear all dues and return our equipment. Refunds, if any, follow our refund & cancellation policy.
9. Limitation of liability
Our liability for any claim arising out of the service is limited to the amount you paid us for the affected billing cycle. We are not liable for indirect or consequential loss, including loss of business, profits or data. Nothing in these terms limits liability that cannot be limited under Indian law.
10. Changes to these terms
We may update these terms and will publish the revised version on this page with a new date. Continuing to use the service after that means you accept the change.
11. Governing law
These terms are governed by the laws of India. Courts at Koderma, Jharkhand have jurisdiction, without prejudice to any remedy available to you under consumer protection law or to the jurisdiction agreed in any separate written agreement between the parties.
12. Contact
M/s Kiran Digital
Dudhi Mati, Koderma, District Koderma, Jharkhand – 825409
Phone: +91 82716 72969
Email: info@kirandigital.in
GSTIN: 20DNJPK7590G1ZV